Contact Infomation

Add: 410, No4, KDT Phap Van, Hoang Mai | Hanoi | Vietnam, 100000

Tel:(+84) 3522.955.99 Fax:(+84) 4357.72.796

Email: booking@vietnamairfare.com

Working Hours: 8.00 AM to 18.00 PM (Vietnam GMT +7) Monday to Saturday

Customer Support Center

Please Call +84-35-229-55-99

or visit our Customer Support Center

Fare Types and Rules

Domestic Fares

Fare Type 

Flight change1                  

Itinerary change2                   

Cancellation/ Refund3                       

Maximum stay 

GLP Accrual Rates 

Business Flex

Permitted without fee 

Permitted with fee2*

Permitted with fee3*

12 months 

2.00

Business Standard

Permitted without fee 

Permitted with fee2*

Permitted with fee3*

12 months 

1.50

Eco. Flex

Permitted without fee. Exception for Lunar New Year period

Permitted with fee2*

Permitted with fee3*

12 months 

1.00

Eco.Standard       

Permitted with fee1

Permitted with fee2**

Permitted with fee3**

12 months 

0.65

Eco. Saver

Not Permitted

Not Permitted

Not Permitted

12 months 

Nil 

International Fares

Fare Type

Flight

Change  

 

Itinerary          Change2                 

Cancelation/

Refund                   

Maximum Stay 

GLP Accrual Rates 

Business Flex

Permitted without fee  Permitted with fee  Permitted with fee  

12 months 

2.00

Business Standard

Permitted with fee Permitted with fee Permitted with fee 12 months  1.50

Eco. Flex

Permitted without fee Permitted with fee Permitted with fee1 12 months  1.00

Eco. Standard

Permitted with fee1 Permitted  with fee1 Permitted with fee1  

From/to Asia, Europe, Autralia, America: 6 months.

Others: 3months 

0.65

Eco. Saver

Permitted with fee1 Permitted  with fee1 Permitted with fee1

From/to Asia, Europe, Autralia, America: 3 months

Others: 1month 

 NIL

 

Minimum stay

 

  • Fares from/to Europe: 6 days
  • Other fares: Nil

Maximum stay

 

  • Applied as above.
   
  •  Not permitted

Fare combination

 

  • Permitted. Most restricted fare condition applied

1Change fee

 

 

  • Vietnam domestic:

    • Before ticketed flight date: USD 30
    • On/after ticketed flight date: USD 40
    • Combination fare: Highest change fee of all changed fare components applied

  • Fares within Asia (except from/to Australia, Japan): USD 50

  • Other fares: USD100 or JPY10,000 (For fares in JPY)

  • For 1/2 round-trip combination, highest change fees applied
  • For multiple fares: Highest change fee of all changed fare components applied.

2Itinerary change

 

  • Passenger is to pay fare difference (new vs. current itinerary) plus itinerary change fee if applicable

2*Itinerary fee

 

  • USD 30 (Exeption for Lunar New Year period: USD 40)

2**Itinerary fee

 

  • Before ticketed flight date: USD 30
  • On/after ticketed flight date: USD 40

3Refund

 

  • Include fare amount, taxes and fees

3**Refund fee

 
  • Before ticketed flight date: USD 30 + transaction fees
  • On/after ticketed flight date: USD 40 + transaction fees