Customer Reviews for

" Please email VietnamAirfare your testimonials or submit here at the submission form. "

Read some of the feedback we have received from our clients who are keen to share their VietnamAirfare travel experiences with you

Dear David,
I would like to thank you very much for your assistance with our queries and flight arrangements.
Your replies to our emails have been so prompt and helpful and our cancellation and rebooking have gone very smoothly.
Thank you again,
Lynlee Johnston

by Lynlee Johnston

Hi Shayne

Just to confirm payment credited to my card - thank you for the exceptional service - very rare nowadays to receive and will highly recommend your services to any one I know travelling to Vietnam

Kindest regards and wishing you a prosperous New Year


by Rosie

Thank you. I am very impressed with your efficiency and the handling of this matter. Congratulations to all the staff that worked on this matter!!!

Great job.

Have a nice day

Edwin Altinger


by Edwin Altinger

Dear Shayne Pham,

Thanks for sending me the e-ticket for our flight on 8 February.  We want you to know that you have already been very helpful and we would like to thank you for your assistance so far. 

Helle and Jacob Brodersen

by Helle and Jacob Brodersen

i am very impressed by your prompt replies and service
i wish everyone made travelling as easy as you
 i am sorry i cant confirm now but if i can i will do so before 3pm
Thank you very much
Judith Sanderson


by Judith Sanderson

Dear Gemie

This is great news. I got the new e-ticket confirmation already and hope there are no further "force majeure". I must say that I really like your efficient service and help to solve the problem due to the Hue airport closing caused elsewhere.

I would like to give you my mobile phone number in case you need it to inform me during my trip if necessary:

0041 79 *** ** **.You could also write me text messages there.

Best regards,

Simon Roth

by Simon Roth

Hello James,

Thank you so much for this, your great correspondence and response is fantastic.  I would recommend you to organise travel to anyone coming to Vietnam.  I hope to come back myself later this year.

All looks fine with the booking.


by Leigh

Dear Gemie

What can I say?... You are the most professional person I’ve come across in a very long time!

Thank you for your incredible service!

Best wishes


by Nico

Hi Gemie Nguyen

Thank you so much for your kind assistance in helping me to resolve this issue. I really appreciate the effort you put in to settle this matter as compared to the refund department. You clearly show the care and concern of a good and professional customer service representative should displayed :-)

I will definitely seek your kind assistance should I encounter difficulties when traveling to Vietnam again in the near future. Your professionalism in this matter definitely give more me confidence to choose and travel with Vietnam Airline again. Cheers.

Have a nice day ahead of you.  Cheers

Best regards

Lim Hwang Song

by Lim Hwang Song

Many thanks-I have just received it! May I congratulate you on your swift responses and for sorting this out for me so efficiently-very impressive! I am sure my son will have a great time in Vietnam, we visited a few years ago and loved it!

Kind regards

Mike Holt

by Mike Holt

Hi Sammy,

Confirming e-ticket. I thank you greatly for your service and making things that much easier for me. I have no doubt that I will be dealing with you guys again in the future.

Muchly appreciated,
Hao Vu.

by Hao Vu

You folks are first class.  I forgot to book my return flight from Danang back to Hanoi so will do it tomorrow thru you folks.  What a pleasure to work with professional, decent, compassionate people.  I live in Thailand but thinking of moving.  I heard Danang is a great place.  Thanks.


by John

Thank  you very much for your prompt response! Great, I will do the payment for the change cost. Thank you very much again for all your help, I got a really good service from you and your colleagues!!

Kind regards,


Catherine Gsell

by Catherine Gsell

You are all so wonderful!!!! I am going to recommend to family and friends that they fly with Vietnam Airlines, as you are fantastic when trying to accommodate us. Again thank you, thank you, THANK YOU!!!

and thank you for the birthday wishes for my friend.

Warm regards


by Eileen

Dear Gemie,

I have checked the ticket & reservation and all is perfect, thank you so much for your great help and efficiency in dealing with this reservation for me, you have made me feel so reassured and excited about visiting Vietnam if you are an example of the service we will get there.

Kindest regards

Ian Armitt & Kim Lynch

by Ian Armitt & Kim Lynch

Dear Helen,

Thank you for the eTicket, I have duly received it.

This is my first time using the online service with Vietnamairfare.  I am very impressed with the efficiency, professionalism and courtesy of all your customer services staff I have come into contact with.  It has been a great experience for me and I look forward to see your country.

Aida Kidd

by Aida Kidd


Thank you for your FAST and EXCELLENT service.

You are and your team are an example of service providing.

We look forward to come and enjoin VIETNAM.

Kind regards,

Mr & Mrs. Bertus de Nooijer

by Mr & Mrs. Bertus de Nooijer

Dear Ms. Gemie Nguyen,
Thank you very much for the most reliable and efficient processing of my requests.
I have checked the e-ticket and find all to be correct.
I too am most grateful for your patience.
If your professionalism and customer-service endeavours are indicative of Vietnam Airlines 'in the air' too, then I very much look forward to this experience.
I wish you a very nice day.
Warmest regards,
Denise Danninger

by Denise Danninger

Hello Mr Pham

Thank you for sorting this out promptly.  I really appreciate your help and are very impressed with your service. I will be feeding this back on trip advisor and other reviews.

Also, my father is visiting Vietnam, so I will forward your company details for him to book through

Many thanks again

Kim Wallis

by Kim Wallis


I would like to thank you for the good service of your company. Everything went well and according to the prevision. We missed a flight but your company delivered us new tickets so we could continue with the next flight.

It is a pleasure to use your company.


Olivier Desmedt 

by Olivier Desmedt

Dear Ms Gemie Nguyen

Thankyou, thankyou!!  All our tickets have arrived.  You have made everything so lovely and simple for us. We will be booking with you again and recommending you to our friends. Your service is impeccable!!

With deep gratitude and kind regards

Belle Colman  :)

by Belle Colman

Many thanks for all your help, it was very much appreciated.

Please pass on my thanks to your manager for all the people who have responded so helpfully!



Nick Eastwood

by Nick Eastwood

Dear Gemie, 

Thank you for your comprehensive advice to my queries - this is so helpful!  Be rest assured that I will be providing a positive review for Vietnamairfare on trip advisor....customer service has been excellent! 

Looking forward to visiting your beautiful country later this month for New Years! 



by Joanna

Dear Ms Holly,

Thanks for all exelent services we have got from you and your colleges during our hollidys in Vietnam. All contacts I have had with you and your colleges in your company during our travelling to and in Vietnam have been handle by all of you in the very best and exellent way, thanks for that to all of you.

I hope you can share this with your colleges and let them know that we have been so well treated in all our contacts with the Airline and that realy no other Airlines I have been in contact with have treated us so well as all of you have done to us.

We arrived well to Saigon and had two very nice shoopingdays before our travveling back to Sweden.

Now are all of us back in everyday activites again and we hope too be back to you in soon future.

Thanks again for everything and I and all in my family wish you all the very best now and in the future, we love you.    

My very best regards,

Mr Rolf

by Mr Rolf

You have been so kind and helpful to me, I regret to inform you that we cannot get international tickets Jakarta-Sing-HCM City at a reasonable price over the Easter weekend (April 18-20) we had planned to visit Hue.

So we are very disappointed we won't be coming to Vietnam next weekend. Let me thank you again, to tell you I have recommended your website and the travel agent you recommended to business colleagues who are travelling to Vietnam, and that the next time I have an opportunity to visit Vietnam, I will certainly use your services.

Every success in your work,


David Sanders

by David Sanders

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